Privacy Policy

Our Privacy Principles

At Sierra Ancestral, we respect and protect the privacy of everyone who visits our website and participates in our retreats.

This statement explains what information we collect, how we use it, and what rights you have regarding your personal data.

By using our website or booking one of our services, you agree to this privacy policy.

1. What information do we collect?

We may collect the following information:

  • First and last name
  • Email address
  • Phone number
  • Country of residence
  • Date of birth
  • Information required to process your booking
  • Health-related information, but only if necessary to assess whether you can safely participate in our retreats
  • Information about allergies, medications, or health conditions that you voluntarily share with us

We only request information that is strictly necessary to provide our services and ensure the safety of all participants.

2. How do we use your information?

Your data may be used to:

  • Process bookings and payments
  • Organize your participation in our retreats
  • Contact you before, during, and after your stay
  • Ensure the safety and well-being of participants
  • Comply with legal obligations
  • Improve our services and our guests’ experience

We will never sell or commercially market your personal data.

3. Medical information

Some of our programs include activities that require us to know certain medical information in advance.

All such information is treated with strict confidentiality and used solely to assess the safety of your participation and to enable appropriate care during the retreat.

4. Who do we share your data with?

We only share information when necessary to:

  • process payments
  • fulfill legal obligations
  • handle a medical emergency
  • protect the safety of the participant or others

We do not share your data with third parties for commercial or promotional purposes.

5. Information Security

We take appropriate measures to protect your information against loss, unauthorized access, alteration, or disclosure.

While no system is completely secure, we strive to maintain the confidentiality of the data you entrust to us.

6. Cookies

Our website may use cookies to improve navigation and analyze website performance.

These cookies do not collect sensitive information and can be disabled via your browser settings.

7. Your Rights

You may at any time request:

  • access to your personal data
  • correction of incorrect information
  • updates to your data
  • deletion of your information, to the extent permitted by law
  • withdrawal of your consent to data processing, without affecting the lawfulness of processing carried out prior to the withdrawal

To exercise any of these rights, you may contact us via the official channels published on this website.

8. International Participants

We welcome visitors from various countries.

If the data protection laws of your country grant you additional rights, Sierra Ancestral will endeavor to respect them, insofar as they apply to the services provided in Colombia.

If you reside in the European Union, the United Kingdom, or another jurisdiction with specific data protection regulations, you may exercise the rights provided under those regulations, to the extent applicable.

9. Data Retention

We retain your data only for as long as necessary to manage your participation, fulfill our legal obligations, or handle inquiries related to the services provided. Once this purpose has been fulfilled, the information will be deleted or anonymized, as applicable.

10. Changes to this Statement

We may update this privacy statement if necessary to improve our services or to comply with new legal obligations.

The current version published on this website always applies.